Website Letsema

Client background:

Letsema’s Customer Strategy practice is premised on a customer-centric approach to strategy development. We support clients to optimise market-facing operations and provide a business-led approach to managing technology disruption. Our clients expect professional, intellectually stimulating, dynamic and solution-driven engagements that realise value.

Reporting to: Head of Customer Strategy

Minimum requirements:

  • Bachelor’s degree in a commercial field, relevant post-graduate qualification preferred
  • Excellent academic record
  • 3-8 years’ work experience in ecommerce, digital transformation or digitally-oriented management consulting
  • Self-motivated individual with an aptitude for navigating complex environments


  • Skilled at optimising customer experience and business performance in mature digital organisations
  • Understanding of how digital technologies impact established business models
  • Enthusiasm for emergent trends and technologies in marketing, UX/UI, data analytics, distributed and serverless
  • computing, machine learning and robotics
  • Ability to work effectively with both business and technical teams
  • Exceptional analytical and problem-solving skills
  • Advanced PowerPoint presentation skills
  • Excellent verbal and written communication
  • Confident and resilient


  • Take responsibility for delivery of consulting engagements within large organisations
  • Support clients to navigate the threats and opportunities posed by technology-led change
  • Identify digital strategies appropriate to business need and level of sophistication
  • Develop compelling business rationale to support your strategies and assist clients in building organisational support
  • Oversee solution design, vendor selection and deployment, ensuring implementation according to strategic objectives
  • Structure tasks in a goal-oriented way and manage delivery by ensuring alignment of you and your team to objectives, priorities and the direction of the project
  • Manage relevant project stakeholders by influencing and building relationships with clients
  • Create the platform to facilitate a healthy team environment and support the development of high performing team members through on the job training, mentoring and coaching

All applicants should apply directly on the Letsema website by completing the online application.


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