Financial Services

Since inception in 1996, Letsema has provided consulting services to the Financial Services (FS) industry. Over the recent years we have expanded our FS team through the recruitment of senior resources from local and international FS consultancies.

Consultants whom have chosen to specialise in the FS sector have gone through extensive training and development programmes that has enabled Letsema to successfully deliver projects to our clients that are tailor made, forward thinking and practical.

As a consequence of this focussed approach to the sector, Letsema has strengthened and fostered relationships with some of the largest and most successful corporate, investment and retail banks both in South Africa and in the UK.

Letsema focuses on the following financial services areas:

  • Innovation
  • Strategy
  • Operations
  • Enterprise Functions
  • Financial Frameworks
  • Regulatory Change

Project Examples

Major South African Bank


The application process for a very profitable banking product, took the bank in the region five business days to complete and provide the client access to the product.

Letsema helped by re-designing and streamlining the application process. As a result the bank was able to reduce the application process to 90 minutes.

Leading South African Bank


The process of client on-boarding is a complicated and duplicated across most of the South African banks.

Letsema assisted our client to streamline the client on-boarding process by removing all publications and redundancies. By doing that Letsema not only reduced the cost and time of the process, but improved the client experience.

Leading South African Bank


We partnered with a leading South African bank to assist them in the journey to becoming more relevant in the current market of continuous change.

Letsema designed and implemented a methodology and supporting processes to identify and evaluate relevant opportunities. Once the opportunities had been identified, we partnered with the bank to implement the opportunities and operationalise them.